Frequently Asked Questions

Rosgay Shop is an online digital gaming platform where customers can purchase game diamonds, memberships, gift cards, direct top-ups, and other digital products securely.

Select the product you want to purchase, enter the required account or player information, choose a payment method, complete the payment, and submit your order. You can then track the order from your account dashboard.

Available payment methods may include eSewa, Khalti, Fonepay, mobile banking, bank transfer, digital wallets, and account wallet balance. The exact payment options are displayed during checkout.

Automatic top-up orders are normally processed within a few seconds or minutes. Manual orders may take longer depending on product availability, payment verification, and server conditions.

Log in to your account and open the order history or transaction section. You may also use the transaction ID or order reference provided after completing your order.

A pending order may still be under payment verification or processing. Check whether your payment was completed successfully. If the order remains pending for an extended period, contact customer support with your transaction ID.

Customers are responsible for entering correct account information. Digital products sent to an incorrect but valid account may not be recoverable or refundable. Always verify your player ID, server, and other details before submitting an order.

Orders that have already entered processing or have been completed normally cannot be cancelled. A pending order may only be cancelled when processing has not started and the product has not been delivered.

Refund eligibility depends on the order status and the reason for failure. Refunds may be provided when payment was received but the product could not be delivered. Successfully delivered digital products are generally non-refundable.

This can happen because of a delayed payment callback, network interruption, or temporary payment gateway issue. Keep your payment transaction ID and contact support so the payment can be verified manually.

Rosgay Shop uses secure payment processing and does not ask customers to share wallet passwords, OTP codes, game passwords, or other confidential login credentials.

No. Standard direct top-up orders only require information such as your player ID, UID, zone ID, server, or username. Never share your game password or OTP with anyone.

Account requirements depend on the checkout system. Creating an account is recommended because it allows you to view order history, payment records, wallet balance, support requests, and transaction details.

You can contact customer support through the support ticket system, official social media pages, WhatsApp, email, or other contact methods listed on the website.

Product prices may change because of supplier rates, currency exchange rates, promotions, taxes, or product availability. The amount displayed during checkout is the applicable price for that order.